Refund Policy

Refund Policy for PlaygroundProvider.com

At PlaygroundProvider.com, we take pride in offering premium commercial playground equipment and excellent customer service. While we strive to meet your expectations, we recognize that there may be instances requiring returns or refunds. Below are our detailed policies to guide you.

Return and Refund Eligibility

1. Standard Products:

   • Returns for non-defective products are accepted within 30 days of delivery.

   • Items must be unused, in pristine condition, and shipped in their original packaging.

   • A 20% restocking fee applies to all non-defective returns.

2. Damaged or Defective Products:

   • Notify us within 7 days of delivery if your product arrives damaged or defective.

   • Provide clear photos of the issue to facilitate verification.

   • Eligible items will be replaced or refunded.

3. Custom Orders:

   • Products made to order, including customized options, cannot be returned or refunded unless they are defective or damaged upon arrival.

4. Commercial Shade Structures:

   • Shade structures and fabrics are custom-made to order. As such, they are non-returnable and non-refundable unless they arrive with verified damage or defects. Each component is designed and crafted based on customer specifications, including painting, cutting, and sewing.

How to Request a Refund

1. Contact Us:

   • Email or call our customer support team at [insert contact information]. Share your order number and details about the item(s) you want to return, along with your reason for the request.

2. Approval Process:

   • Once your request is approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions for completing the return. Unauthorized returns will not be accepted.

3. Refund Timeline:

   • After we receive and inspect your return, a refund will be issued to your original payment method within 7-10 business days.

Shipping Policies for Returns

1. Non-Defective Returns:

   • Customers are responsible for return shipping costs for non-defective items.

   • Many products exceed 1,000 lbs and require specialized freight services. We recommend working with our team to arrange secure and appropriate shipping methods.

   • Use a trackable and insured service for return shipments, as we cannot be held accountable for items lost or damaged during transit.

2. Defective or Damaged Items:

   • For verified defective or damaged products, PlaygroundProvider.com will cover return shipping costs. We will coordinate freight services for oversized items.

Additional Guidelines

1. Returned items that are incomplete, damaged, or not in original condition due to reasons other than our error may result in partial refunds or denial of the return request.

2. PlaygroundProvider.com reserves the right to decline refunds for products that do not meet our eligibility criteria.

Need Help?

For any questions or concerns about our refund policy, reach out to our friendly customer service team. We’re here to assist you and ensure your experience with us is a positive one.

Contact Information Email: 
Phone: (256) - 595 -4998